Clydesdale Bank

Digital

Accessibility and Disability support

Project brief requests incorporation of information concerning a new SignVideo service for hearing impaired customers on 'Banking for all' page, which will link up to a new SignVideo service page.
Parallel to this brief, and adjusting to a new FCA request, information on 'Accessibility' page needs to be incorporated into 'Banking for all' page.

Information and link to SignVideo service are incorporated into new design. New SignVideo service page is created. UX is reviewed and a page design is proposed which categorizes information by impairment and includes anchor links to specific impairments. Information is located within accordeons to facilitate navigation to specific concern.
This new page now conforms the 'Accessibility & Disability support' page.


Savings

Brief requested a general UX review on the Savings section, incorporating user-centered features. Data, market and competitor analysis was carried out, new journeys created and new user interfaces developed. Project was put on hold due other priorities. The following studies are a selection of this development:


INTERNET BANKING

Internet banking is completing its switch over to a new format. Project brief is to remove access to the old Internet Banking format throughout relevant pages. Furthermore, visibility of tutorial videos needs to be improved as non-embedded videos are not viewed enough in comparison to the main embedded video. Features of the new Internet Banking format, are to be collected and represented accordingly. Proposal includes a visual video selection display for heightened visibility of non-embedded videos, and a new set of Internet Banking features has been selected and grouped.


LIMITED OFFERS

Design and incorporation of new page, 'Limited Offer Savings Accounts', where the user can view all currently on sale savings accounts (as well as review off sale ones).

Initial proposal included a calculator, where the user could calculate earnings on specific products based on product choice, initial deposit and deposit date. However, this was not implemented.


MOBILE BANKING

Brief for Mobile Banking App page requested changes to highlight the new app and its possibilities. New features were collated, icons designed and new copy incorporated.

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BACKUP MATERIAL

Previous Mobile Banking App page (image) > 


PERSONAL LOANS

Project brief was to update the user interface of the Personal Loans calculator. A new user interface was created for the caculator which added new features such as the possibility to record calculations for comparison, and updated the layout of the visual elements to facilitate reading.

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Backup material

Previous Personal Loans Calculator (image) >
Proposed Personal Loans Calculator (image) >


SWITCH MORTGAGES

Creation and design of new journey to facilitate the selection of a new mortgage when switching mortgages online.

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BEREAVEMENT SUPPORT

Project brief was to design anew section to incorporate information on Bereavement support services, mimicking the information booklet available for this service.

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